FAQs

1. What services does T&D Health Services provide?

T&D Health Services offers high-quality residential support services for adults, focusing on safety, independence, dignity, and person-centered care. Services include daily living assistance, medication management, community integration, transportation, and individualized support plans.

2. Who is eligible for placement in the group home?

Adults (18+) with mental health, developmental, or cognitive support needs who qualify for DBHDS/DMAS waiver services or private-pay arrangements. Each applicant is assessed individually to ensure the home is a good fit.

3. How do I apply for placement or refer someone?

You may contact us directly by phone or email. A brief intake assessment will be completed, followed by a tour and a review of the individual’s needs and support requirements.

4. Is the home licensed?

Yes. T&D Health Services, LLC complies with all Virginia DBHDS and HCBS regulations, including staffing, documentation, safety inspections, and person-centered practices.

5. What is included in the monthly cost of care?

Monthly care includes:

• 24/7 staff supervision

• Medication administration

• Meals and snacks

• Daily living support (bathing, dressing, hygiene)

• Transportation to appointments

• Community activities

• Care coordination and progress documentation

Additional services may be added based on the individual’s support plan.

6. Can residents have visitors?

Absolutely. Family involvement is encouraged. Visits can be scheduled at any time that does not interrupt resident care or clinical needs.

7. What is your staff-to-resident ratio?

Our staffing is based on acuity and DBHDS requirements. We ensure safe, adequate coverage 24/7, including awake-overnight staff.

8. Are meals and special diets provided?

Yes. Residents receive nutritious meals daily. Special diets—diabetic, low-sodium, gluten-free, cultural or religious preferences—are fully accommodated.

9. How do you ensure resident safety?

The home is equipped with:

• 24/7 staff presence

• Medication safety procedures

• Emergency preparedness and evacuation plans

• Cameras on the exterior for security

• Fire alarms and carbon monoxide (CO) detectors

• Regular safety training for staff

10. What makes T&D Health Services different from other homes?

We offer:

• A clean, comfortable, family-style environment

• Compassionate, trained caregivers

• Individualized support and person-centered planning

• Strong communication with families and case managers

• A holistic approach focusing on dignity, empowerment, and quality of life

11. Do you offer transportation?

Yes. Transportation is provided for medical appointments, community activities, shopping, and other approved outings.

12. Can residents participate in community activities?

Yes. We strongly encourage community engagement—shopping, recreational programs, church, exercise, volunteering, and social events.

13. What should new residents bring when moving in?

We recommend:

• Clothing and personal items

• Preferred hygiene products

• Any personal décor to make their room feel like home

• Medication list and physician documentation

14. How do you communicate with families?

We provide regular updates through phone calls, email, or meetings. Families may contact us anytime with questions or concerns.

15. What is your admission process timeline?

Most admissions take 3–10 days, depending on documentation, assessments, and compatibility with available rooms.

Contact Us

Reach out for referrals or questions anytime.